Acura 2009 MDX User Manual download pdf (Page 118)

Navigation System 117

Client Assistance

Visiting Your Dealer

We strive to make this manual as

complete as possible and to answer all

questions regarding operation of the

system. Occasionally, you may run into

a specific issue that you cannot find in

the book. You may save yourself a trip

to the dealer by first consulting the

following resources:

• The Troubleshooting section (see

page 145).

• The Frequently Asked Questions

(FAQs) section (see page 137).

• The FAQs found on the online DVD

order site (see “Obtaining a

Navigation Update DVD”).

• For detailed questions regarding

HFL, audio, or other systems that

interact with the navigation system,

see the main vehicle Owner’s manual

or the Quick Start Guide.

• For traffic-related issues, see the

“Real-Time Traffic Display” section

(on page 23) and FAQs (on

page 137).

• Call Acura Client Services (see

“Acura Automobile Client Services”

on page 116).

• For database or POI issues, follow the

guidelines in the “Reporting Errors”

section (see page 116).

If your question is still unanswered and

you wish to visit the dealer, please be

prepared to demonstrate the issue to the

service consultant. That way, the service

consultant can document the issue for

the factory to allow more efficient

troubleshooting.

Some issues may at first seem random,

but you may notice a pattern. For

example, they only occur when you

enter a specific address, or when driving

on a certain road, or just when it’s cold.

This information is very useful to the

service consultant. Be patient, the

service consultant may be unfamiliar

with your specific issue.

If you need to visit your Acura dealer

for a navigation-related issue, ensure

that you have the key fob that was in use

when the problem occurred. Each driver

(1 or 2) can have their own navigation

and other vehicle settings. In order for

the dealer to properly diagnose the

problem, the correct key fob is

necessary to troubleshoot the issue.

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